Payment, Shipping & Return Policy

Payment, Shipping & Return Policy

What forms of payment do you accept?

We accept: Visa, Mastercard, American Express, Discover, JCB, Elo and PayPal

How fast is your shipping?

DOMESTIC (United States): Most orders are shipped 1 to 5 days from purchase. Standard shipping option estimates that you will receive your order within 4 to 7 business days from dispatch.

INTERNATIONAL: We currently do not offer international shipping.

*Due to the COVID-19 pandemic, expect delivery delays due to safety precautions and limited transportation availability across all shipping carriers. We seek your patience and kind understanding during these unprecedented times.

How do I return or exchange an item?

Sorry you didn't love your Hiromi Organic products. Please reach out to with your order number and a description of the product(s) you'd like to exchange or return. 

What’s your return policy?

Full-sized products may be returned or exchanged within 14 days from the date of purchase.

Please Note

Shipment time is not guaranteed. All shipments may encounter delays due to COVID-19, high volume or bad weather that extends beyond the expected delivery estimate provided by the carrier. If your shipment has encountered an issue, we recommend calling your local post office for the most up-to-date information. You can also send us an e-mail at with your Order Number, Shipping Address and Tracking Number. If a package is marked as delivered, but it is stolen or you are unable to locate it, we are unable to refund the order amount. We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused...etc., we cannot refund or accept a return.